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F.A.Q
We show up, find the top 2–3 levers for your business, then design, build, and operate the system around them—capture → convert → route the work → report—so results become repeatable.
No. If it’s a lever, we’ll pull it. That can be a website or funnel rebuild, social + ads for lead gen, operational fixes/automation, analytics—whatever solves the problem or captures the opportunity.
Here are a couple examples: full website builds, patient-education microsites for clinics, communication flow optimization (e.g., intake/recall tooling), full funnels for e-com/local retail, and end-to-end startup systems (site, ads, email, brand foundations).
A short discovery call. If we’re a fit, we outline the plan based on your exact levers, request only the access we need to execute (site/landing, calendars, ad or social accounts, CRM/EMR where it applies, offers/products), confirm one point of contact, and move straight into build and launch.
Most projects land in 45–60 days. Larger builds or more ambitious goals can make it run 90–120 days. We work in phases; if there are obvious quick wins, we take them early.
If that’s the lever, yes. We’ll run ads/social, rebuild or improve the site, and wire follow-ups, routing, and tracking so those efforts actually pay off.
Yes—platform-agnostic. We keep what works and add only what’s needed.
Clinics: PHIPA/HIPAA-aware; we build around EMR constraints (familiar with PS Suite and OSCAR Pro) and don’t move PHI off your EMR.
Not “set and forget.” We hold performance check-ins and strategic calls (weekly/bi-weekly), review KPIs, and keep improving the system with you.
We track the few KPIs that matter for the project—e.g., conversion/booking, first-response time, show/no-show, revenue per order/visit, repeat/recall, profit margin—and adjust fast.
Yes. We set a clear outcome for the system in your plan. If we don’t hit it by the agreed review window, you get a full refund plus $500 for your time. The target, the measurement, and the window are defined in your plan.
We price the plan we agree on, not a menu. Most clients start with a project and keep us on to operate and improve. When it fits, we add performance-based pay. We confirm terms after the discovery and plan.
Owner-led SMBs, online brands, clinics, and SaaS across Canada & the U.S. (clinic focus in Ontario mostly). English only.